We will accept and process transactions initiated using your account number and password. This Guarantee does not cover situations in which you choose to give your account number and/or password to another person or a third-party entity, including: (1) the activities of any person to whom you have given, or with whom you have shared, your User ID, Password or account number, and (2) the activities of any person, including an investment advisor or professional (its employees and agents), to whom you have granted authority of any type over your account (such as power of attorney, trading or money movement authorization or an investment management relationship).

We may require that you take additional steps including, but not limited to, filing a police report, completing a notarised affidavit regarding the unauthorised transactions, cooperating and answering questions from Grandwood personnel and law enforcement authorities, and allowing access to the computer or other access device that is suspected of being compromised. As part of our investigation, we may require that you take additional steps including, but not limited to changing your account number and password, installing or updating anti-spyware, antivirus or firewall software, and/or updating your computer’s browser and/or operating system. Grandwood also may ask you to assign to us certain rights you may have regarding your loss and sign a release form as a condition of reimbursement. You may not otherwise assign your rights under this Online Protection Guarantee to any other individual or party.

Any reimbursement under this Online Protection Guarantee is limited to direct losses from your account and does not include any tax consequences, legal fees and expenses, or any consequential, lost opportunity, special, indirect, incidental, punitive, exemplary or non-monetary damages.

Grandwood determines the type and the amount of the reimbursement, including whether to replace the securities in your account that were taken, and may seek restitution for reimbursements made under this guarantee from the person(s) or entity that committed the unauthorised activity. We may not provide reimbursement if you are reimbursed, or eligible for reimbursement or other coverage, by others for the unauthorised transactions; for example, by your insurance company.

This Guarantee does not cover unauthorised activities resulting from breach of security in third-party systems, such as your workplace, employer, public networks and terminals or any website where you have accessed your account or shared your account number and/or password. Likewise, this guarantee does not cover situations in which you fail to take reasonable precautions to protect your private information. The guarantee does not cover the failure of third parties to maintain secure environments or security breaches. Grandwood is not liable for any additional losses stemming from your delay in reporting the unauthorised transactions. It is your responsibility to notify Grandwood immediately if you discover unauthorised account activity or you are a victim of fraud.

Unauthorised debit card transactions occurring on Grandwood-offered cards must be reported immediately to the bank who issued the debit card. The guarantee does not cover unauthorised debit card transactions and any claim for reimbursement for loss due to unauthorised debit card transactions is governed by your agreement with the issuing card company and by applicable law.

Unauthorised check writing transactions occurring with Grandwood-offered check writing features must be reported immediately to Grandwood. However, the guarantee does not cover unauthorised check writing transactions and any claim for reimbursement for loss due to unauthorised check writing transactions is governed by your agreement with Apex under Aepx FDIC-Insured Sweep Program and by applicable law.

If we delay or fail to enforce any term or condition in connection with this Online Protection Guarantee, that delay or failure will not affect or impair our rights to subsequently enforce and/or require that our customer comply with terms and conditions for reimbursement set forth in the Online Protection Guarantee.

The Online Protection Guarantee can be amended or terminated at any time without further notice. This Guarantee is governed under the laws of the State of New York.